Information security policy

Purpose and scope of personal information collection:

- Riverside Mini Hotel Grand World does not share or exchange any personal information of customers to any other third party. Personal information collected will only be used internally within the hotel.

- Data collection mainly on the website Riversideminihotel.com includes: Full name, Email, Phone, Customer address. This is the information that we require members to provide when sending information for consultation or booking services and for us to contact and confirm with customers on the website to ensure the rights of consumers.

- In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security breach, retention of third-party registration names and passwords for appropriate resolution.

Scope of information use:

We use the information provided by customers to:

- Contact to confirm orders and deliver goods to customers when receiving requests from customers;

- Provide information about services to customers if requested by customers;

- Send marketing emails, promotions about Products/Services, related knowledge

- Send notifications about activities on the Website

- Contact and resolve with users in special cases;

- When requested by judicial agencies including: Procuracy, court, police investigation agency related to any violation of the law by customers.

Customer information will not be disclosed by Riverside Mini Hotel Grand World in any form. The personal information collected is only used internally by the hotel and for one or more of the following purposes: customer support, providing information to hotel services, processing reservations or pre-booked services according to the hotel's policies & regulations, processing customer requests. Riverside Mini Hotel Grand World will send information about new rooms, services, information about upcoming events or recruitment information if the customer registers to receive email notifications.

In addition, the hotel will use the information provided by the customer to support customer account management, confirm and carry out financial transactions for online payments.

Information storage time:

- The minimum online storage time is 06 months from the time the information is generated. To meet the performance of the system, we may have to delete or hide information that is over the storage period.

- The customer's personal data will be stored until the administrator requests cancellation. In all other cases, members' personal information will be kept confidential on our server.

People or organizations that can access information:

Riverside Mini Hotel Grand World and departments related to supporting and implementing contracts with customers.
The third party that Riverside Mini Hotel Grand World trusts will complete the set goals in collecting personal information of users or third parties when there is a need to sell all of our assets or business activities as mentioned.
In case of legal requirements: The Company is responsible for cooperating to provide personal information of customers when requested by judicial agencies including: the Procuracy, the court, the police investigation agency related to any violation of the law by the customer. In addition, no one has the right to infringe on the personal information of customers.

Address of the information collection and management unit:

Business Registration Number: 56L8017475
Date of issue: June 21, 2021
Hotline: 0941 631 887
Zalo: 0347 6868 96
Location: VN-46, Vin Grand World, Ganh Dau Commune, Phu Quoc City, Kien Giang Province.
Email: RiversideHotelVN46@gmail.com

Methods and tools for users to access and edit their personal data on the Riverside Mini Hotel Grand World system:
- Customers have the right to request us to allow customers to access or edit, delete their personal information, or if customers have any questions about the terms of personal information on the website Riversideminihotel.com, please send us an email at RiversideHotelVN46@gmail.com.

Commitment to protecting customers' personal information:
- At Riverside Mini Hotel Grand World, the issue of protecting customers' personal information is extremely important, you will be assured that the information provided to us will be kept absolutely confidential. Riverside Mini Hotel Grand World commits not to share, sell or rent customers' personal information to any other organizations, individuals and third parties. Riverside Mini Hotel Grand World commits to only using customer information in the following cases: improving the quality of service for customers, resolving disputes and complaints from law enforcement agencies.

- Riverside Mini Hotel Grand World understands that the customer's rights in the issue of personal information security are also our responsibility. In any case of questions or comments related to Riverside Mini Hotel Grand World's privacy policy, please contact:

Hotline: 0941 631 887
Email: RiversideHotelVN46@gmail.com